Data Subject Rights & Requests

1. Your Data Protection Rights

We respect your privacy rights and are committed to helping you exercise them. This page provides comprehensive information on how to submit data subject rights requests and what you can expect from our response process.

Your rights may vary depending on your location and the applicable privacy laws (GDPR, LGPD, CCPA, etc.). We'll apply the highest standard of protection regardless of your location.

2. Available Rights

2.1. Right of Access

What it means: You can request to know what personal data we hold about you.

What you'll receive:

• Copy of your personal data we process
• Information about processing purposes
• Categories of data and recipients
• Retention periods
• Information about data sources

2.2. Right to Rectification

What it means: You can request correction of inaccurate or incomplete personal data.

Examples of rectification:

• Updating your contact information
• Correcting your job title or company name
• Adding missing information to your profile
• Fixing errors in communication records

2.3. Right to Erasure ("Right to be Forgotten")

What it means: You can request deletion of your personal data in certain circumstances.

When this applies:

• Data is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis
• You object to processing and there are no overriding legitimate grounds
• Data has been unlawfully processed
• Erasure is required for legal compliance

2.4. Right to Restrict Processing

What it means: You can request that we limit how we use your data.

When you can request restriction:

• You contest the accuracy of data (during verification period)
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the data but you need it for legal claims
• You object to processing (pending verification of our legitimate grounds)

2.5. Right to Data Portability

What it means: You can request your data in a structured, machine-readable format.

What you'll receive:

• Your data in commonly used electronic format (JSON, CSV, XML)
• Option to have data transmitted directly to another controller
• Only applies to data processed based on consent or contract

2.6. Right to Object

What it means: You can object to processing based on legitimate interests or for marketing.

Types of objection:

• General objection: To processing based on legitimate interests
• Marketing objection: To direct marketing communications
• Automated processing: To automated decision-making including profiling

2.7. Rights Related to Automated Processing

What it means: You have special rights regarding automated decision-making.

Your rights include:

• Right to human intervention
• Right to express your point of view
• Right to contest the decision
• Right to explanation of the logic involved

3. How to Submit Requests

3.1. Preferred Method: Email

3.2. Alternative Contact Methods

• Data Protection Officer: admin@channel-consultants.com
• General Inquiries: admin@channel-consultants.com (mark as "Privacy Request")
• Postal Mail: Channel Consultants LTDA, Privacy Department, Miami, FL, USA

4. Information Required for Requests

4.1. Basic Information (Required)

• Full Name: As it appears in our records
• Email Address: Associated with your account or communications
• Type of Request: Access, correction, deletion, etc.
• Specific Details: What data or processing you're asking about

4.2. Identity Verification

To protect your privacy, we may require proof of identity:

• For routine requests: Email verification may be sufficient
• For sensitive requests: Government-issued ID or additional verification
• For third-party requests: Power of attorney or legal authorization

4.3. Representative Requests

If you're submitting a request on behalf of someone else, please provide:

• Your contact information and relationship to the data subject
• Data subject's written authorization
• Proof of your identity and authority to act
• Data subject's identity verification

5. Request Processing Timeline

5.1. Standard Timelines

5.2. Processing Steps

1. Receipt & Acknowledgment (Days 1-3): We confirm receipt and assign a case number
2. Identity Verification (Days 3-7): We verify your identity if required
3. Request Review (Days 7-14): We assess the request and gather information
4. Response Preparation (Days 14-25): We prepare your response and review for accuracy
5. Response Delivery (Days 25-30): We send your completed response

6. Request Forms and Templates

6.1. Access Request Template

6.2. Deletion Request Template

7. What to Expect in Our Response

7.1. Access Request Response

You will receive:

• Data Export: Structured file with your personal data
• Processing Information: Details about purposes, legal bases, retention
• Third-Party Sharing: Information about data recipients
• Data Sources: Where we obtained your information
• Rights Information: Explanation of your ongoing rights

7.2. Other Request Responses

• Confirmation: Whether we can fulfill your request
• Actions Taken: Specific steps we've implemented
• Timeline: When changes will take effect
• Implications: Any impact on services or your account
• Further Rights: Additional options available to you

8. Reasons We Might Decline Requests

8.1. Common Reasons for Refusal

• Identity Not Verified: Cannot confirm you are the data subject
• Manifestly Unfounded: Request appears to be made in bad faith
• Excessive Requests: Repetitive or systematic requests
• Legal Obligations: We're required by law to keep the data
• Legitimate Interests: Our interests override your right
• Third-Party Rights: Deletion would affect others' rights

8.2. Partial Fulfillment

Sometimes we can only partially fulfill requests:

• Some data may be anonymized rather than deleted
• Certain records may need to be retained for legal compliance
• Marketing opt-outs may be immediate, but data deletion may take longer
• Aggregated data may not be subject to individual rights

9. Appeals and Complaints

9.1. If You're Not Satisfied

If you're not happy with our response, you can:

1. Request Clarification: Ask us to explain our decision
2. Escalate Internally: Contact our Data Protection Officer
3. File a Complaint: Contact the relevant supervisory authority
4. Seek Legal Advice: Consult with privacy lawyers or advocates

9.2. Supervisory Authorities

10. Special Circumstances

10.1. Business Closures or Changes

In case of business changes:

• We'll notify affected data subjects
• Data may be transferred to successor entities
• Your rights continue with new data controllers
• Contact information will be updated accordingly

10.2. Emergency Requests

For urgent privacy matters (security incidents, harassment):

• Mark your request as "URGENT - PRIVACY EMERGENCY"
• We'll prioritize response within 24 hours
• Immediate protective measures may be taken
• Follow-up documentation may be required

11. Costs and Fees

11.1. Generally Free of Charge

Most data subject requests are processed free of charge.

11.2. When Fees May Apply

• Excessive Requests: Repetitive or unreasonable requests
• Additional Copies: Beyond the first free copy
• Complex Processing: Requiring significant manual work
• Administrative Burden: Requests requiring legal review

If fees apply, we'll inform you in advance and explain the basis for charges.

12. Contact Information Summary

Note: This page provides general guidance on exercising your data protection rights. Specific procedures may vary based on your location, the nature of your request, and applicable laws. For personalized assistance, please contact our privacy team.