Privacy Policy

1. Introduction

Channel Consultants LTDA ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website channel-consultants.com or use our services.

This policy applies to all users worldwide and complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Lei Geral de Proteção de Dados (LGPD), and other applicable privacy laws.

2. Information We Collect

2.1. Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title
• Communication Data: Messages, inquiries, and feedback you send to us
• Business Information: Information about your business needs, challenges, and objectives
• Marketing Preferences: Newsletter subscriptions and communication preferences

2.2. Information We Collect Automatically

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies and similar technologies

2.3. Information from Third Parties

• Analytics Providers: Google Analytics, Microsoft Clarity
• Social Media Platforms: LinkedIn, Twitter, YouTube (when you interact with our content)
• Marketing Platforms: HubSpot, Mailchimp (if applicable)
• Business Partners: Information shared by partners with your consent

3. How We Use Your Information

3.1. Legal Bases for Processing (GDPR)

• Legitimate Interest: Business communication, service improvement, fraud prevention
• Contract Performance: Delivering requested services and consultations
• Consent: Marketing communications, non-essential cookies
• Legal Obligation: Compliance with applicable laws and regulations

3.2. Specific Uses

• Provide and improve our consulting services
• Respond to inquiries and support requests
• Send relevant business communications and updates
• Analyze website usage and optimize user experience
• Conduct market research and business intelligence
• Ensure website security and prevent fraud
• Comply with legal and regulatory requirements

4. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

You can control cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

5. Data Sharing and Disclosure

5.1. We May Share Your Information With:

• Service Providers: Cloud hosting, analytics, email services (under data processing agreements)
• Business Partners: Joint ventures, referral partners (with your consent)
• Legal Authorities: When required by law, court order, or to protect rights
• Business Transfers: In case of merger, acquisition, or asset sale

5.2. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the United States and Brazil. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Binding Corporate Rules
• Your explicit consent

6. Data Retention

We retain your personal data for the following periods:

• Contact Information: 3 years after last interaction
• Marketing Data: Until you unsubscribe or 2 years of inactivity
• Website Analytics: 26 months (Google Analytics default)
• Legal Obligations: As required by applicable law (typically 7 years)
• Legitimate Interests: Balanced against your rights and freedoms

7. Your Rights

7.1. GDPR Rights (EU Residents)

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Opt-out of processing for legitimate interests or marketing
• Right to Withdraw Consent: Remove consent for processing

7.2. LGPD Rights (Brazil Residents)

• Confirmation and Access: Confirm processing and access your data
• Correction: Request correction of incomplete or inaccurate data
• Anonymization or Deletion: Request anonymization or deletion
• Portability: Receive your data to transfer to another provider
• Objection: Object to processing in certain circumstances
• Information: Request information about data sharing

7.3. Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: admin@channel-consultants.com
• Subject line: "Privacy Rights Request"
• Include: Your name, email, specific request, and proof of identity

We will respond within 30 days (GDPR) or 15 days (LGPD) of receiving your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access and multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for employees
• Incident Response: Procedures for data breach notification and response

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a prominent notice on our homepage

Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For any privacy-related questions or concerns, please contact:

• Data Controller: Channel Consultants LTDA
• Privacy Email: admin@channel-consultants.com
• Data Protection Officer: admin@channel-consultants.com
• General Contact: admin@channel-consultants.com
• Address: Av. Adalberto Simão Nader, 387, Edif Concorde Sala 308, Mata da Praia, Vitória, ES 29066-370, Brazil

12. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority:

• EU: Your local Data Protection Authority
• Brazil: Autoridade Nacional de Proteção de Dados (ANPD)
• California: California Attorney General's Office